Troubleshooting

The messages we see most often, with the fix included. If you get stuck, every channel is on the support page.

The connection needs attention

An expired access token is renewed on the connection page with Refresh. If that does not help, choose Reauthorize and approve the connection at Exact Online again. If Exact Online declined the authorization, the consent was refused or the session there had expired; reauthorizing fixes that too.

You see the administration, but Claire cannot reach it

The administration is connected for the team, but your own Exact Online account is not yet. Choose Connect your account on the connection page and sign in at Exact Online. After that the administration works for you as well.

ChatGPT shows no Create under Connectors

Adding your own connectors is switched off for your workspace. Ask your ChatGPT workspace administrator to enable developer mode; a paid ChatGPT plan may also be required. The steps are in Connect ChatGPT to Exact Online.

Copilot rejects the agent package

Uploading custom apps is switched off. Ask your Microsoft 365 administrator to enable custom app upload, or to deploy the package organisation-wide from the Microsoft 365 admin center. The steps are in Connect Copilot to Exact Online.

An assistant works in the wrong administration

The administration choice is recorded per assistant at sign-in. Sign in again from that assistant and pick the right administration; the address stays the same.

Paid, but no subscription in sight

You are probably signed in with a different account than the one that paid. Switch accounts and check the Team page again. If a payment failed, nothing was charged; pick a plan again from the connector page.

Runs pause halfway through the month

Your plan’s monthly budget is used up. New runs start again with the new month, or right after an upgrade. Usage is on the Team page; see also Subscription and invoices.

Situation not listed? Email info@dataflowr.nl with what you did and what you expected, or call +31 23 2052813. Every channel is on the support page.